FAQ's International Shipping • Do you ship to my country? • What are my payment choices? • When will my order ship and what are my shipping charges? • What is the return policy? Guarantees • Low Price Guarantee • Privacy Policy • Security Pricing and Billing • Do I have to pay sales tax? • I have a question on my charges. • I need a copy of my receipt/invoice. • When will my credit card be charged? Buyer's Guide • Are SHAD Top and Side Cases 100% Waterproof? • Are SHAD Top and Side Cases removable and lockable? • Can I fit a Full Face Helmet in a SHAD Top Case? • Can I mount side bags to my motorcycle? • Do you have a specific mounting kit for my motorcycle? • How can I check my Order Status? • How can I contact SHAD Customer Service? • How can I have an estimate of shipping Charges for my order? • How do I determine the storage capacity of a SHAD case? • How does the SHAD LED Brake Light mount to my case? • How long does it take for my refund process to be completed? • How long does it take to receive products in Back Order Status? • How long is shipping time to Canada? • I cannot find my standard mounting plate on my new SHAD Top Case. • I did not receive what I ordered, what should I do? • I placed an order for the wrong Shad Product, how do I need to proceed about this? • My Shad product is not what I expected I would like to to return it. • What accessories can I order for my SHAD top case? • What are average shipping charges to Canada? • What colors does SHAD offer? • What comes with my SHAD Case? • What if I lose my keys, how can I get replacements? • What is SHAD’s standard return policy? Are there any restocking fees? • When my order has been placed in Back Order, what are my options to cancel the order? • Where can I buy a SHAD case? • Where can I buy replacement parts for my SHAD product? • Where can I find installation instructions for my motorcycle mounting kit? • Will I need a bike specific mounting bracket for my motorcycle or scooter? • How do I buy/redeem a gift certificate? • How do I find my product? • How do I navigate the site? • How do I use a coupon? How To? • How to change the locking cylinder on SH26/SH29/SH33/SH/37 • How to change the locking cylinder on SH40/SH40CA/SH45/SH48/SH49/SH50 Additional Support • How can I submit a warranty claim? • How do I contact you?
