| Are SHAD Top and Side Cases 100% Waterproof? |
| All models of SHAD Top Cases are 100% waterproof, no water will penetrate the cases. |
| Are SHAD Top and Side Cases removable and lockable? |
| All models of SHAD Top Cases are removable by way of Quick Release. SHAD Top Cases can also be locked using the provided keys. |
| Can I fit a Full Face Helmet in a SHAD Top Case? |
| All models of SHAD Top Cases will fit at least one full face helmet |
| Can I mount side bags to my motorcycle? |
| SHAD manufactures bike specific mounts for side cases for a wide array of motorcycles. Visit www.shadusa.com to look up your motorcycle. |
| Do you have a specific mounting kit for my motorcycle? |
| SHAD manufacturers bike specific mounts for a wide array of models covering most scooters and motorcycles in the market. Visit www.shadusa.com to look up your specific model. |
| How can I check my Order Status? |
| You can check your status at www.ups.com using the tracking number supplied with your “order shipped” notification. If you have not yet received tracking information the order has not yet shipped and is still in process. |
| How can I contact SHAD Customer Service? |
| SHAD customer service can be contacted via email at info@shadusa.com or 888.9.SHADUSA |
| How can I have an estimate of shipping Charges for my order? |
| You may enter your order online at www.shadusa.com and before checkout you can view your shipping charges, without any charges. |
| How do I determine the storage capacity of a SHAD case? |
| SHAD Top Case model numbers reflect the storage capacity in Liters (33L = 33 Liters) |
| How does the SHAD LED Brake Light mount to my case? |
| SHAD LED light kits mount to the universal mounting plate supplied with all SHAD Top Cases. All SHAD cases have optional accessory LED light kits. AdMore Lighting has also developed LED light kits for both SHADSH48 and SH50 Top Cases. |
| How long does it take for my refund process to be completed? |
| Refunds are typically processed within 7-14 business days |
| How long does it take to receive products in Back Order Status? |
| On average products on back order will be shipped within 30-45 days. |
| How long is shipping time to Canada? |
| Average shipping time to Canada is around 5-7 business days. This does not include potential delays in customs. Track your order for updated information. |
| I cannot find my standard mounting plate on my new SHAD Top Case. |
| If you do not immediately see your mounting plate inside your SHAD Top Case, check on the bottom of your case. Various SHAD models have the include the universal plate already mounted to the bottom |
| I did not receive what I ordered, what should I do? |
| Contact SHAD for a Return Authorization Number; SHAD team members will contact you for a return and exchange process. |
| I placed an order for the wrong Shad Product, how do I need to proceed about this? |
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Please contact SHAD for a Return Authorization Number and return the product to SHAD at customer expense for an exchange or refund. SHAD will not cover shipping |
| My Shad product is not what I expected I would like to to return it. |
| Contact SHAD at info@shadusa.com for a Return Authorization Number. A restocking fee will apply unless otherwise noted. Customer is responsible for the return shipping cost. |
| What accessories can I order for my SHAD top case? |
| SHAD Accessories include: Backrests, LED Light Kits, Color Plates, Upper Rack (SH46,48, 49, 50) and Inner Bags (SH43,46,48,49,50,36) |
| What are average shipping charges to Canada? |
| For Top Cases average shipping charges to Canada are $30.00 (US), for SHAD Comfort Seats $40.00 (US) and for Side Cases the average shipping cost is $75.00. Fitment kits are priced around $25.00 (US) |
| What colors does SHAD offer? |
| All SHAD Top cases are offered in Matte Black color as standard version. As optional accessories, SHAD offers (6) standard colors – Red, Blue, Silver, Dark Grey, Gloss Black and White. Some Bike Specific color matches are available |
| What comes with my SHAD Case? |
| All SHAD Top cases come with a universal mounting plate and mounting hardware. A set of (2) keys is included. |
| What if I lose my keys, how can I get replacements? |
| If you lose your keys you will need to replace your lock cylinder, spare keys are not sold separately. Lock cylinders can be ordered through your local dealer or online at www.shadusa.com |
| What is SHAD’s standard return policy? Are there any restocking fees? |
| SHAD products may be returned for a refund provided the product is returned in brand new condition. A 15% restocking fee will apply and SHAD will not cover return shipping fees. If a product is received defective upon arrival please contact SHAD for a Return Authorization Number. |
| When my order has been placed in Back Order, what are my options to cancel the order? |
| You may cancel your SHAD order at any time; please simply inform a team member at SHAD USA so your order can be cancelled. Orders are typically not charged when products are on back order, unless it is a Special Order. |
| Where can I buy a SHAD case? |
| SHAD products are sold via a nationwide dealer network in the USA, visit www.shadusa.com for a dealer list. SHAD products can also be purchased through your local Yamaha and Kymco dealers as well as online at www.shadusa.com |
| Where can I buy replacement parts for my SHAD product? |
| SHAD replacement parts can be obtained through your local dealer or online at www.shadusa.com |
| Where can I find installation instructions for my motorcycle mounting kit? |
| All SHAD fitment kits include a printed instruction manual. You can download mounting instructions in PDF format online at www.shadusa.com. |
| Will I need a bike specific mounting bracket for my motorcycle or scooter? |
| If your scooter / motorcycle does not have a flat rear surface, you will need a bike specific fitment kit. Look up your brand and model online at www.shadusa.com |
| How do I find my product? |
| To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance. |
| How do I navigate the site? |
| To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance. |
| How do I use a coupon? |
| After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code. |
